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How to make a return?

Ozaelle pays great importance to your satisfaction.
Despite the care taken with your order, if an item does not suit you, you can return it to us at your expense for a refund within 14 days from the date of receipt.  

    1/ First email or use the contact form below to do so.

    Specify :
    • your first and last name
    • your order number
    • that this is a RETURN REQUEST
    • the item(s) concerned

    2 / Download the RETURN FORM by clicking on the link below, print it, complete it and insert it in your return package with the item(s) you want return.


    3/ Send your package to the following address:

    10 rue Squeville
    94120 Fontenay-sous-Bois
    The item(s) must be in perfect condition for resale: undamaged, undamaged and undirty.
    The return shipping costs are at your own expense and depend on the weight of the returned package. We recommend that you send your items back by tracked mail. You can even print your stamp directly online at My Online Stamp. You just need to select "tracked letter" and enter the weight of the package.

    4 / Upon receipt of your return within the withdrawal period (14 days), we undertake to reimburse you within a maximum period of 30 days.