Yes, we deliver to European Union member countries. However, we have chosen not to provide further for ecological reasons. For more information on shipping costs and delays click here.
It depends on where you are. For France & Monaco, you will receive your delivery within 4 to 8 days after placing the order. For European Union countries, it will take 6 to 15 days.
The orders are delivered by post in Followed Letter or Colissimo, according to the size of the ordered accessories.
Particular care is brought to the preparation of the orders: the dimensions of the packages are appropriate, and your articles are properly protected.
Ozaelle attaches great importance to your satisfaction. Despite the care given to your order, if an item does not suit you, you can return it at your own expense for a refund within 14 days from the date of receipt. Click here to know the details of the return procedure.
The return costs are at the customer's expense and depend on the weight of the returned package. We recommend that you send your items back by registered mail. You can even print your stamp directly online at https://www.laposte.fr/mon-timbre-en-ligne. You just need to select "tracked letter" and enter the weight of the package.
If an item is missing from your package, your order may have been sent in multiple packages. We invite you to check in your e-mails if your articles do not arrive separately. If this is not the case, we are sincerely sorry for this error and invite you to contact us at email@example.com, clearly specifying the order number and the missing item. We invite you to do the same if you find any error, we will answer you as soon as possible. To do this you can also use the contact form by clicking here.
For hair jewelry
Even though our hair jewelry is resistant to life, here are our little tips for taking care of it. Avoid contact with water, perfume, chemicals, and cosmetics. When you are not wearing them, keep them away from heat and light. Finally, to clean them, a quick wipe with a dry cloth will be enough to restore the shine to the metal, which develops a patina over time.
For textile articles
Most of our textile accessories are made from cotton and can be washed in the washing machine with the rest of your clothes. If this is not the case, we specify it in the product sheet on the website. It is recommended to wash your cotton clothes at 40 degrees, a temperature that respects the fiber and cleans properly. You can use the fast cycle, it will be well suited to lightly soiled laundry, a more economical option and better for the environment.
Most of the creations are regularly renewed.
Do not hesitate to send us a message at firstname.lastname@example.org for more information, we will answer with pleasure! Contact form:here.
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YES, IT IS POSSIBLE! Write to us at firstname.lastname@example.org and give us some information about your store to discuss. Contact form: here.
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