Yes, we deliver to European Union member countries. However, we have chosen not to provide further for ecological reasons. For more information on shipping costs and delays click here.

It depends on where you are. For France & Monaco, you will receive your delivery within 4 to 8 days after placing the order. For European Union countries, it will take 6 to 15 days.

Ozaelle attaches great importance to your satisfaction. Despite the care given to your order, if an item does not suit you, you can return it at your own expense for a refund within 14 days from the date of receipt. Click here to know the details of the return procedure.

The return costs are at the customer's expense and depend on the weight of the returned package. We recommend that you send your items back by registered mail. You can even print your stamp directly online at https://www.laposte.fr/mon-timbre-en-ligne. You just need to select "tracked letter" and enter the weight of the package.

If an item is missing from your package, your order may have been sent in multiple packages. We invite you to check in your e-mails if your articles do not arrive separately. If this is not the case, we are sincerely sorry for this error and invite you to contact us at contact@ozaelle.com, clearly specifying the order number and the missing item. We invite you to do the same if you find any error, we will answer you as soon as possible. To do this you can also use the contact form by clicking here.

For hair jewelry

Even though our hair jewelry is resistant to life, here are our little tips for taking care of it. Avoid contact with water, perfume, chemicals, and cosmetics. When you are not wearing them, keep them away from heat and light. Finally, to clean them, a quick wipe with a dry cloth will be enough to restore the shine to the metal, which develops a patina over time.

For textile articles

Most of our textile accessories are made from cotton and can be washed in the washing machine with the rest of your clothes. If this is not the case, we specify it in the product sheet on the website. It is recommended to wash your cotton clothes at 40 degrees, a temperature that respects the fiber and cleans properly. You can use the fast cycle, it will be well suited to lightly soiled laundry, a more economical option and better for the environment.

We would love to talk to you! Please write to us at contact@ozaelle.com so that we can call you back and get to know you. Contact form: here.

YES, IT IS POSSIBLE! Write to us at contact@ozaelle.com and give us some information about your store to discuss. Contact form: here.

Great!! Contact us quickly by email by writing to us at contact@ozaelle.com.

Contact form: here.

Newsroom: here