Refund Policy

Ozaelle attaches great importance to customer satisfaction.

Despite the care taken with the order, if an item is not suitable it is possible to return it at the customer's expense for a refund within 14 days from the date of receipt. Here is the procedure:
  1. First send an e-mail to contact@ozaelle.com to inform of the return request or use the form provided for this purpose on the page https://www. ozaelle.com/pages/return. Y Specify name, order number and item(s) concerned.
  2. Download the RETURN FORM on this same page. Print it, complete it and insert it in the return package with the items to be returned.
  3. Send the return package to the following address: ACL CREATION SAS - 10 rue Squeville 94120 Fontenay-sous-Bois. The item(s) must be in perfect condition for resale in their original packaging: undamaged, undamaged and unsoiled. Return costs are the responsibility of the customer.
  4. Upon receipt of the return package within the withdrawal period (14 days), the customer will be refunded within a maximum period of 30 days.